Social Intelligence necessary for Agent - Agent Interaction ? - Toward Socially

In this position paper, we define "Social Intelligence" and develop some examples of future information navigation services by autonomous software agents. We also discuss future directions for the development of software agents and their impact on human society. Our Definition of Social Intelligence In this section, we define the "Social Intelhgence" of software agents. In order to measure human intelligence, IQ and more recently EQ have been proposed. IQ is often used in the context of measuring the rational intelligence of an individual to solve difficult problems. In contrast, EQ is used in the context of emotional intelligence that affects another person’s emotions. Using the analogy of a human’s IQ and EQ, we define two types of "Social Intelligence" for software agents in the following way; IQ based Social Intelligence (IQSI) This is a problem solving ability to resolve conflict or promote cooperation with other agents in a multi-agent system. Complexity of cooperation mechanism is related to IQSI. Simple cooperation, such as exchanging information among multiple search process, is considered to be low level IQSI. More complex cooperation, such as negotiation among rational agents based on game theory, is considered to be high level IQSI. In high level IQSI, the rational agent can make decisions that consider the tradeoff between overall performance of the society and its own benefit. EQ based Social Intelligence (EQSI) This is a conmmnication ability with humans (or software agents that have their own personality) that can improve a conununication partner’s satisfaction. If the software agent behaves like a human and does the task in an acceptable way for his master, this software agent has a high level of EQSI. The level of EQSI is dependent on the partner’s satisfaction. In particular, personality and emotion are essential elements for humancomputer interaction. Examples of IQSI and EQSI in future information navigation services are illustrated in the following sec-